Refunds
If you want your money back, you get your money back
No reason asked. No time limit. No form. Write one line to support@elghaly.dev from the email you bought with, and it goes back to the card or wallet that paid — nowhere else.
The whole policy
Ask for a refund and you get a refund. Before the brief, after the brief, before delivery, after delivery, a week later, a month later. It does not matter which. There is no time limit.
You do not have to give a reason, and we will not ask you for one. There is no form to fill in and nobody to convince. The one thing we check is that the request comes from the person who paid — that is what the email and the card or wallet are for.
You get back what you paid, once per purchase. Not a part of it, and in the same currency or token you paid with: $350 paid by card comes back as $350; 350 USDC comes back as 350 USDC. If you paid in a token whose price moves, you get the same number of that token back, whatever it is worth that day. We cover any network fee on the way back. If your bank converted currency when you paid, it converts back at its own rate — that part is your bank's.
Why it is written this way. The other kind of refund policy exists so that a company can argue with someone about their own money. We would rather lose a sale than win that argument. If Plumb is not what you wanted, the money was never really ours.
How to ask
Email support@elghaly.dev from the address you used when you bought. One line is enough, in your own words. We match it to the purchase and send the money back.
We reply to say it is done. If you have not heard back, write again.
How it reaches you
Paid with PayPal here, or through the shop checkout. Sent back to the same card or PayPal account, never to a different one. A PayPal payment can also be disputed through PayPal. The checkout sends it the same day; your bank decides when it lands, usually five to ten working days. That part is out of our hands and we will not pretend otherwise.
Wallet transfer. Sent back to the wallet it came from. We do not send a refund anywhere else: that is how we know it reaches the person who paid. One exception: if you paid from an exchange, that address belongs to the exchange, and money sent back to it can be lost. Only in that case, reply from the email you bought with and name a wallet you hold the keys to, and we send it there.
What we keep
Nothing.
What a refund ends
A refund ends your licence. You stop using Plumb, and the updates, the follow-up and the handover support end with it. That is the whole exchange: your money back, our software back.
It does not reach into your machine. Plumb is self-hosted — after delivery the files are on your side, and we have no way to take them back and no intention of trying. So we cannot check that you stopped; we trust you to. That trust is deliberate. It is the same trust we ask you for when we say the desk ships dry and holds.
Refunding does not delete anything you built with it, and it does not stop you buying a seat again later.
What this page is not
This is a refund policy, not a promise about the software. Plumb is sold as-is. Getting your money back needs no reason; the desk earning money is not promised anywhere. See Limits for what we do not claim.
See also: Limits, Claims ledger, Fixtures.